We want you to experience 100% peace of mind before you buy, so if you have got any queries or concerns about our service, take a look at our Terms and Conditions below. Alternatively contact us  at hello@potion.world to speak to a member of our staff.

Company Information

Potion World Ltd trading as Potion World.

Registered office:

Flat 2, 39 Reculver Road, SE162RW London
Registration number 10914087, registered in England

Ordering

You may place orders through our secure shopping site. Alternatively you may place orders by using any of the following methods:

Email: hello@potion.world
Potion World
39 Reculver Road
Flat 2,
London
SE16 2RW
England

If you proceed through the site and create an order there is an option to either produce a sheet to fax or a letter to post. If you want to place the order by telephone, we suggest you print one of these and then call us with your credit card details.

Order Cancellation

You may cancel your order at any time before it’s despatched for a full refund by contacting us on hello@potion.world. Refunds will be processed within 3 working days. If your order has already been despatched, please see our returns policy.

Security

Potion World Security Guarantee protects you while you shop at https://potion.world so that you never have to worry about credit or debit card security. We are so confident about the transaction security we offer on our site that we back every purchase with a security guarantee. All transactions with Potion World are secure and protected by a SSL Certificate. When you register on our site we offer the use of a secure service. On registration you will be e-mailed your individual Potion World password. In compliance with the Data Protection Act 1998 we follow strict security procedures in the storage and disclosure of information that you have given to us.

PCI Compliance

The PCI Data Security Standard is a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures. Potion World is fully PCI compliant and our systems are tested quarterly to ensure that high security standards are maintained.

Guarantee Details

In the unlikely event of your card being used fraudulently, your bank or card issuer cannot hold you liable for more than £50.00 of fraudulent charges. If your bank or card issuer does hold you liable for any of the £50.00, Potion World will cover the entire liability for you, up to the full £50.00. Potion World will cover this liability only if the unauthorised use of your credit or debit card resulted through no fault of your own from purchases made at Potion World while using the secure server.

In the event of unauthorised use of your credit or debit card, you must notify your credit or debit card issuer in accordance with its reporting rules and procedures.

Errors

Every effort is made to keep our site up to date and error free. However we reserve the right to change prices without notice.

Although we take every possible care to ensure our product descriptions, specifications and images are up to date and accurate they may not be representative of current product details.

We cannot be held responsible for any errors relating to product changes (including Pricing, Images, Ingredients, claims and descriptions).

Competitions

From time to time we may run competitions on the website and our social network profiles. When running these competitions the following terms apply;

  • Entrants must be over the age of 18
  • There are no cash alternatives or substitutions
  • Prize is not transferable
  • The judges’ decision is final and no correspondence will be entered into.

Medicinal Policy

We are required by law to make no claim for the therapeutic qualities of the remedies that we sell.
However, the traditional values of herbal remedies are well known and information may be obtained from books, leaflets and the Internet. We are also able to give you limited information and one of our friendly staff will be pleased to answer your queries, when possible.

Before making your purchase please ask yourself the following questions:

  • Am I taking prescription medication?
  • Am I taking or intend to take nutritional or herbal supplements?

If the answer to both of these questions is yes, we advise you to check with your doctor that the combination of your medication and supplements is suitable.

Please remember that the ultimate choice is yours, thus giving you more control over your health.

Terms and Conditions